Refunds and cancellations

This page sums up the terms of sale. If the two ever seem to differ, the terms of sale apply.

Unit packs and books

• When you buy, you ask for immediate access and accept that you lose your 14-day right to cancel once the download is available. So we don't refund a change of mind once the purchase is in your account.
• If a file is faulty, missing or not as described, tell us. We'll put it right, usually with a corrected file, and if we can't, we'll refund you, in full or in part.
• Charged twice, or charged with nothing in your account? Tell us and we'll put it right or refund you straight away.

Plus and the teacher licence

• Cancel at any time under My account, with Manage subscription. Your membership runs to the end of the period you've paid for, then stops, and you won't be charged again.
• We don't refund part of a period that has already started, unless something is wrong on our side or the law requires it.
• If a renewal payment fails, Stripe tries again over the following days. If it still can't be taken, the membership ends. You can join again at any time.
• Anything you downloaded while you were a member stays yours to use, as the terms of sale allow.

How to ask for a refund

Write to us at support@eduard-vlase.com, from the email address of your account if you can, and tell us what went wrong. We aim to answer within 5 working days.

A refund is paid by Link, LLC, which sold you the purchase for us, back to the card or account you paid with, within 14 days of our agreeing to it; your bank may take a few more days to show it. When we refund a pack or book in full, it leaves your account.

If you ask your bank to reverse a payment

Please talk to us first: it's usually quicker. If a payment is reversed, what it paid for leaves your account.